Frequently asked questions

Tickets are sent out automatically and should arrive your mailbox within a few minutes after successful payment. If you did not receive them, please check your spam folder first.

It is also possible that perhaps you mistyped your e-mail address when making the purchase.

If you paid using regular bank transfer, it might take a few days until we get your payment and send out the ticket.

You may also contact the organiser of the event or send us an email to howya@fairertix, attaching your payment details.

Why payments fail

Failed payments typically happen when credit card information is entered incorrectly or the card is declined. Declines can happen for a variety of reasons other than the availability of funds.


  • Please check that you entered the card number, date and CVC correctly, your card is still valid and you have enough funds on it.
  • Our credit card payments use 3D Secure method which means your own bank should ask you for an additional password or code after you have entered your card details. Please see the next section about 3D Secure.

3D Secure

3D Secure is provided by your bank, not Fienta. It is an extra layer of security for online transactions, commonly referred to as “Verified by Visa” or “Mastercard SecureCode”.

After you have entered your payment card details on Fienta, your bank will load a next screen usually as pop-up window. Please enter the information requested and click “submit” to authenticate payment. Please note that a password is not always requested and 3D Secure popup dialog implementations by banks may vary greatly.


  • If you do not know your password or you have not set up 3D Secure, you should follow the instructions on the pop-up. If you cannot see instructions or you have any questions please contact your bank, who should be able to help.
  • You may also need to contact your bank if you need to change how they verify your identity, for example by switching from a password to a code sent by SMS.
  • If the the 3D Secure step or popup did not appear, please set your browser or pop-up blocker to allow pop-ups.
  • If you are using Internet Explorer 10, please attempt to pay using an alternative and more modern internet browser.

Charges on failed payments

In some cases, your card may be charged and then immediately refunded if your transaction is blocked. This will show as two line items on your credit card statement – a debit followed by a credit.

Send an email to

Please contact the promoter of the event if you have a question about access, schedule, accessibility etc

The policy regarding refunds is set by the promoter of the event. Please contact them directly.

If you were unable to attend the event because of technical problems in our system, we will make you a full refund for your purchase.

Yes, FairerTix is open to all event promoters! Please take a look at our features or sign up for a free account and give us a try.

No, FairerTix can not be used for reselling tickets bought from us or from other sources.