FairerTix terms of service for the ticket buyer

In this section of FairerTIX (hereinafter known as, the Platform) the conditions that you must accept are below if you wish to contract any of the products or services that we offer on our Platform. Our Platform allows you to purchase tickets for different types of events organized by numerous organizers as well as different products associated with the events or artists (for example merchandising of artists, products associated with the activities carried out such as books, CD, etc.). In this document and unless some have some peculiarity regarding their hiring, we will refer to all the products that you can buy in Platform as Tickets or Products.

In case you want to obtain general information regarding our Platform or regarding our Privacy Policy, we recommend you read these other sections: Legal Notice and Cookies and Privacy Policy which you can find at the end of this document.

We hope you agree with everything stated here and in the rest of the legal documents; If not, we are sorry but you will have to stop browsing our website and you will not be able to use our service. In this case, do not hesitate to contact us to discuss any of the points listed here.

The areas contained in this section are:

  1. Basic features of the Platform
  2. What options does the Platform allow?
  3. How to buy Tickets or Products through the Platform?
  4. Suspension, substantial modification or cancellation of an Event
  5. Return Policy
  6. Download from the Platform
  7. Customer Service
  8. Subscription to the newsletter

 

  1. Basic aspects of the Platform

Before buying tickets it is important to read the Purchase Conditions carefully in order to be sure that the Platform offers what you are looking for and that you agree with the sales conditions we offer.

These Terms of Purchase are available to the buyer before making the purchase and must be checked when prompted before making a purchase.

By checking the option “I have read these Terms of Purchase and accept them” you agree to accept the following terms and conditions. Any new feature or tool that may be added to the current service will also be subject to the Terms and Conditions of Purchase, although these new conditions will only apply to the Products that you have already acquired in case they offer you more advantageous options.

The reading and accepting of these Purchase Conditions is a necessary condition for the use of the services of the Platform. These Purchase Conditions govern the relationship of the buyer of the Products (hereinafter, the “Buyer”) with the seller of the Product (hereinafter, the Organizer) and FairerTIX (hereinafter, “the platform”) in our capacity as intermediary. FairerTIX is a subsidiary of Ferdian Events  a business owned by Stephen Padraic Garland and domiciled in Auburn Court – Harbour Row – N39 WF22 (Longford) with PPS 6679590Q. Contact e-mail howya@fairertix.com.

As a buyer you acknowledge having sufficient capacity to contract, and have read, understood and accepted these Conditions of Purchase of the Platform.

  1. What options does the Platform allow?

Through our Platform you can acquire all those Tickets and Products offered by the Organizers registered on the platform. From the Platform we offer a space in which you can access different Events in a simple manner as well as the tickets associated with them. The Platform only offers you a system in which you can access the Events allowing you to buy the Tickets, in case you have any doubts about the purchase process, we recommend that you contact us by mail to howya@fairertix.com.

You must bear in mind that FairerTIX do not organize the Events nor establish the prices nor the conditions of access to them, so if your doubt or comment is about a specific Product or Ticket we recommend that you contact the Organizer directly first, since they will be able to offer you all the information you need at first hand.

In any case, we are at your disposal and we will be happy to assist you and act as an intermediary between you and the event organizer.

  1. How to buy Tickets or Products through the Platform?

If you want to buy Tickets for an Event, simply select the event paying close attention to the specific characteristics and make sure you are happy with them before proceeding to click to buy.

Here is a step by step of the process of registration and purchase:

  • Select the type of ticket and amount you need
  • Enter the personal data as requested by the Organizer
  • Click on the “buy” button after which you will be redirected to the payment gateway
  • Complete the payment information
  • CONGRATULATIONS!!

 

You can now choose to save your ticket in 2 ways:

  1. As soon as you make the payment, you will be shown a page with a button that offers the option to “PRINT TICKETS”.

By clicking on the button you will download the entry directly to your computer.

  1. You will receive the corresponding Tickets in the email you provided and be given the choice to download directly to your phone OR print a physical copy to take to the venue.

 

FairerTix will always recommend downloading to your smartphone to be Fairer to the environment

This document will at all times be the proof of purchase, in which the data of the Organizer is collected and you can go directly to it in case of any issue and a link to these conditions of the purchase so that you always have them at your disposal.

If you encounter any problems during the purchase process, you can contact the platform via the email “howya@fairertix.com”.

Our customer service team will answer as quickly as possible, we always respond to all cases and will try to expedite any communication between the buyer and the organiser to achieve a resolution as quickly as possible when necessary.

In any case, you guarantee that the information you provide is true and you are responsible for communicating any changes or updates to them. So you will be solely responsible for responding to false or inaccurate information that you provide and the data you provide in your relations with us, other users and particularly with respect to the Organizers.

  1. Suspension, substantial modification. Or cancellation of an Event

In the case of a suspended, substantially modified or cancellation the organizer has the responsibility to communicate

In this case the client will receive from the Platform a refund of the total price paid of their purchase (service fees included) within a maximum period of 10 working days from the communication of the organizer to FairerTiX.

The refund will be made to the current account associated with the card used by the buyer in the process of purchasing the tickets. The client will not have to take any further action since it will be the Platform itself that will action said return. However we will be happy to answer any queries received from the customers who write to us or call regarding the case.

Except when that the purchase has been processed through a payment gateway owned by the developer and not the Platform. In this case, the organizer of the event will be responsible for processing said return. If this is the case, the buyer will have been notified before making the purchase that the purchase will be processed through a payment gateway which is not the property of the Platform but the property of the event organizer.

On the other hand, when the event is fully concluded the Platform makes available to the client the different communication channels and an email form to leave comments and feedback (this message is sent approximately 24 hours after the event has taken place provided that the promoter has chosen to send to activate this feature).

  1. Returns Policy

Attendees to shows and other events have the right to have these events carried out in their entirety, according to the manner and conditions in which they have been announced. Users will be entitled to full or partial refund of the amount paid for specific seats except in those cases in which the suspension or modification occurred once the show started or had to be cancelled due to force majeure. All this without prejudice to the claims that were appropriate in accordance with the civil and commercial regulations applicable.

  1. Unsubscribing from the Platform

You can request to unsubscribe from our Platform at any time by sending an email to howya@fairertix.com and we will process it as soon as possible. We will not ask you for justification to enable the removal, although we do reserve the right to consult you for the reasons for said removal for statistical purposes and improvement of our service. In any case, before doing so, you must bear in mind that:

  • Do not have any process to purchase Tickets and / or Open Products.
  • You must bear in mind that we will erase all the data associated with your account and if you later decide to renew your subscription to our Platform, your new profile, even if it is associated with the same email account, will start from scratch

 

  1. Customer Service

We offer you a Customer Service through our ‘Help’ system. Here we are at your disposal to. answer any queries regarding the Platform and the service we provide through it.

Our Customer Service is limited to the sale of Tickets and Products on the FairerTIX Platform. While we can answer questions about the event itself, admission policy, press, etc. it must be noted that we do not have all this information and resolutions to any query can be more easily dealt with directly by the Organizer.

In all cases, the Customer Service will be available at the following times:

  • Monday to Thursday working: from 10 a.m. to 6 p.m.
  • Fridays: from 10 am to 11 pm
  • Saturdays: from 5 pm to 11 pm
  • Sundays: from 12 to 2pm

You can also follow us and contact via Facebook and Twitter.

  1. Subscription to the newsletter

When making a purchase you are invited to check the box “I want to subscribe to the Newsletter”. In which case, you give us your permission that both we as a platform and the organizer of the event for which you are buying tickets will send you communication and promotion material.

Legal warning

If you have come this far it is because you are looking for information about who is behind the Platform, so as we like to be very transparent, we provide all our contact information so you can connect with us at any time. FairerTIX (we can also refer to our website as the Platform) is owned by FERDIAN EVENTS a business owned by Stephen Padraic Garland, and domiciled in 66 Auburn Court – Harbour Row – N39 WF22 (Longford); with PPS. 6679590Q.

Full contact details and information of the entity can be found at www.ferdianevents.com

Please get in touch directly to howya@fairertix.com and we will gladly assist you.

In this section of the Platform we give general information about it, but if you want to know how the services we offer or our privacy policy work, you will have to go to the following sections:

  • Contract Conditions

By continuing to browse our website it means that you agree with everything we say here and in the rest of the legal documents

I.- WHAT IS FairerTIX?

FairerTIX is the Platform dedicated to the creation of tools that facilitate the organization and participation in events of different types, through the Platform we wanted to offer both a simple way to acquire tickets for events and provide event organizers with a useful and creative tool to organize and sell tickets.

Therefore, through the Platform, you can have two types of roles: event organizer (including the sale of tickets) or as a ticket buyer. In other words there are different ways that you can interact the FairerTIX Platform, the characteristics of each one of them are detailed in our Contract Conditions below.

II.- CAN I BUY TICKETS WITHOUT REGISTERING?

If you do not register in the Platform you can only buy tickets for the different events organized and advertised on our site. In the case where you want to organize an event, it is necessary to register on the Platform.

This section of the Platform only regulates the generic use of FairerTIX, since the specific terms both for the purchase of tickets and for the organization of events will be provided in the Contracting Conditions. You have the possibility to print this document and if you have any questions, we can provide you with the answers via our email howya@fairertix.com.

III.- AS AN UNREGISTERED USER WHAT DO I COMPROMISE?

The mere accessing of the Platform means when browsing our site you are accepting, without reservation, this Legal Notice.

In order to respect the Platform and all its users, you agree to the following very reasonable conditioons

  • Use of FairerTIX, the Platform, its services and the contents offered should take place in respect of the law, morals, best practice and in a diligent and correct manner.
  • Other aspects are you agree not to make illicit copies of the contents shown on the Platform, to disseminate the content, reproduce it outside the Platform, take screenshots, or any other act that involves the capture, distribution or making available of the materials contained on the Platform.
  • You also agree not to use the registered trademarks of the Platform or any other exclusive intellectual property of ours.
  • In the event that you decide to purchase tickets through the Platform, you must read and accept the Contract Conditions relating to the purchase of tickets.

 

IV.- TO WHERE DOES OUR RESPONSIBILITY BEGIN?

In order to offer you the Platform there are different elements that must be taken into account; for that reason and in an explanatory way, we detail what aspects do not depend on us and therefore will not be our responsibility either directly or indirectly:

  • Illegitimate uses that users may make of trademarks, names of products or services, or in general, of any intellectual property belonging to a third party.

• Regarding our specific responsibility in relation to the sale of tickets and the organization of events, you can read all the details in the Contract Conditions.